Here are answers to most common questions about Nomadcar service.
If you can’t find an answer to your question or you need immediate assistance contact us.
Booking and payment
How do I know I've booked a car?
After the payment you’ll see the order in your personal account, receive an SMS message and e-mail notification.
While booking, I enter the bank card info. When will the card be charged?
If you are booking 10 days or earlier prior to the pick-up date, your card will be charged a prepayment of one day rental.
If you are booking less than 10 days prior to the pick-up date, your card will be charged full rental period and additional services. We will also place a hold on your card for the amount of franchise (1000 Euro) and full tank (50 Euro).
What bank cards do you accept?
We accept all Visa and MasterCard cards (debit, credit or otherwise).
Should the card belong to the driver or renter?
No. You may use a card of a person you know or are related to, provided that this person agrees to cover all the expenses during your car rental.
Is it safe to leave my bank card data on your website?
Full safety of data transfer is guaranteed by the most advanced encryption protocol TLS certified by Thawte. Thawte is a world-renowned leader in certifying encryption protocols that are used by different websites to protect their users’ data.
We also support 3-D Secure protocols, used by Visa and MasterCard in order to ensure additional payment security. Verified by Visa and MasterCard SecureCode protocols are used to provide additional security of bank card info during online payments.
Can I change my order after I pay for it?
Yes, you can make any changes in your personal account.
You can make any changes in the order in your personal account 10 days or more prior to the pick-up date.
If you make changes in your order reducing its cost in less than 10 days prior to the pick-up date or during the rental period, the difference is not refunded. In case the changes increase the cost of the order the difference will be placed on hold or withdrawn from your bank card.
How can I cancel the order, will I have to pay a fine for the cancellation?
You can cancel the order in your personal account.
In case you cancel the order 10 days or more prior to the pick-up date, the prepayment of one day rental is not refundable.
In case you cancel the order less than 10 days prior to the pick-up date, you will be charged the full amount of your booking and additional services. The amounts put on hold on your bank card will be fully returned.
For how long the amounts of the franchise and full tank stay on "hold", and how long does it take to return this money?
The mentioned amounts are placed on hold for the duration of the rental period. Nomadcar returns the money within 2-3 days after the car has been returned. The time of money return depends on your bank and may take from 5 to 30 calendar days.
What is the minimum age to rent a car?
The minimum age for renting a car is 21 years. But if the driver is under 25, the client is to pay an additional "young driver" fee (20 Euros per day).
Is it true that picking up a car with your service takes no more than 3 minutes?
Yes. In order to get a car you’ll need to show your passport and driving license. This hardly takes more than three minutes. You don't need to sign any additional documents.
How do I find you in the airport?
Our valet will meet you at the arrival area (if you indicated your flight number while placing the order) and get you to your car. Also, you can call us upon arrival or chat with us via your personal account and we'll meet you.
What should I do, if I am being late for the pick-up time?
If you are being late for the pick-up, please, inform us. If you have not contacted us, nor we could contact you via phone, chat or e-mail, the order is automatically cancelled 8 hours after the appointed pick-up time.
Do I need to sign anything when picking up?
You don't need to sign any papers. You confirm your acceptance of rental conditions when accepting the rent offer on our website.
Can you deliver the car to my hotel or to the city?
Yes. The delivery option can be added while placing the order or later in the personal account.
Do I get my car with a full tank?
Yes. Any car you get will come with a full tank.
What time can I pick up and return cars?
Our working hours are from 07:00 till 23:00 every day.
Can I pick up or return the car during off-hours?
Yes. We charge 20 Euros for picking up during off-hours.
Do I need to inspect my car during pick-up?
Yes, despite the fact that all our cars are under 3 years and are delivered after a complex car wash both inside and outside, we recommend to inspect it and inform the valet if you discover any drawbacks, if there are any: scratches, scuffs or garbage inside the car. The valet will note it in your personal account for us to avoid any misunderstanding after your retal period ends.
Can I add another driver to my order?
Yes. You’ll need to provide that driver's passport and driving license. You can fill in their information in your personal account or ask the valet to do so.
Can I order some additional services on the spot?
Yes, you may add services in your personal account.
If you order a roof box or a ski rack, the installation will require some time.
During rental period
In which countries can I use the car?
Switzerland, Austria, France, Germany, Italy*, Spain, Belgium, Luxembourg, the Netherlands. This also includes islands in these countries (except for the Canary Islands and any islands outside Europe). Using the vehicle in other countries is not allowed.
* When using the car in Italy, the franchise does not cover the car theft. You will carry full financial liability if the car is stolen.
Can I extend the rental period while already using the car?
Yes, you can extend the rental period in your personal account, if the car is available for the desired dates. If the car is occupied, you are welcome to return it and take another one. Additionally, you can order another car to be delivered to you as replacement for a current one. Our valet will meet you and exchange the vehicles.
What happens if I break traffic rules on a rental car?
In case of the traffic rules violation the police requests the driver's information we have. We are obliged to provide this information by law.
How do I know, if I have broken traffic rules? How do I receive the fine?
If the fine arrives before the car return, we will notify you in your personal account indicating the violation and the amount of the fine. The latter will be withdrawn from your bank card.
If the fine arrives after the car return, we will notify you in your personal account indicating the violation and the ammount of the fine. For your convenience, we will pay the fine by withdrawing the respective amount from your card.
If the funds on your bank card are not sufficient to pay the fine, we will send your name and address to the police and you will receive the fine by post. You will need to pay it by one of the means indicated in the notification.
What to do if my rental car breaks down?
Nomadcar provides support. In case of an accident or the car breaking down you need to call us or contact us via the chat.
Can I return the car when the fuel tank is not full?
Yes, you may return the car as it is. We will refuel it at the market price and send the bill to your personal account. The refueling cost will be withheld from the full-tank amount, held from your bank card. The remaining amount will be returned to your card.
Can I return the car during off-hours?
Yes. We charge 20 Euros for car return during off-hours.
What else can cause withholding any amounts from the "held" money?
We may withhold some money from the "held" amount if the car is returned overdue, damaged or with less-than-full tank.
What if the car is returned overdue?
If the car is returned more than 30 minutes overdue, you’ll be charged for an extra rental day. If the car is returned more than 3 hours overdue, you’ll be charged a fine of 1200 Euros.
Are Wi-Fi and GPS really free of charge?
Yes. Every car is equipped with free Wi-Fi and GPS.